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You did it! Are you starting to understand what is value-added — and what’s non-value-added — from your customer’s perspective?
Let’s build on this understanding as we move to the next lesson.
List one or two value-added activities that happen in your organization.
HINT: Would your customer pay for this activity? Does it transform your product or service? Is it being done right the first time?
This response will be reviewed and graded after submission.
List one or two non-value-added activities that occur in your organization.
This response will be reviewed and graded after submission.